About Company:
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
Job Description:
Benchmark the quality of contact center calls and provide high quality and actionable feedback to management and colleagues.
Provide recommendations and insight to ensure a first class quality customer experience is delivered.
Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
Recognize and promote role-model call quality results
Requirements:
Excellent Communications Skills
Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.)
Flexibility in hours of work and ability to work changing shifts patterns
Prior work experience in Customer Service and/or Voice-based / or Back office organization preferred. Excellent track record during past work experience.
Should have knowledge of collection process