About Reliance Jio :
Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles
Job Responsibilities:
Manage all customer interactions as rostered within parameters
Demonstrate ownership on calls when contacted by customer
Respond to all customers in appropriate tone and language
Offer a solution-based approach for all customer interactions
Educate the customer at every given possible opportunity
Ensure updating of product, system, process and policy knowledge
Adhere to rostered timing, scheduled shifts and activities
Capture customer details and data relevant to the call or service
Resolve customer queries within agreed timelines
Eligibility Criteria:
12th pass and above from any stream
Preferred skill:
Committed to quality, including security and performance
Strong interpersonal, communication, and presentation skills