Details
Deloitte is hiring for the post of IT – Support Analyst!
Responsibilities of the Candidates:
- Focus on delivering world-class customer service to every customer coming to the ITS Walk-up
- Provides Hardware and Application Support
- Asset management and tracking of hardware and software
- Install and configure firm-standard images on laptops &
- Interface with outside customers and vendors as required
- Follow the direction of immediate supervisors or managers to implement new
- Provide after-hours emergency support on a rotational basis as outlined per ITS service level
- Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification
- Grows relationships with business users at all levels in the organization
- Promotes ITS services, engages customers to understand business needs, and maintains ownership for problem resolution
- Maintains other technology-related updates to enhance the customer
- Adhering to existing processes
- Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets
- Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance
- Performs password resets and workstation management in Active Directory
- Supports and provides training for Audio/Video Conference equipment throughout the office
- Daily check and event startup and support of Video Conference Systems (Television/Cable systems)
- Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities
Requirements:
- B. Tech, BE & Engineering Graduate
- ITIL – Certification
- Microsoft MCITP – Certification
- A / N+ Certification a plus
- Industry certifications such as Dell or HP are a plus