Zoho Recruitment 2024: hiring freshers for Technical Support Engineers. Candidates with Bachelor’s/ Master’s Degree are eligible to apply. The detailed eligibility and application process are given below.

Details About Zoho Recruitment 2024:

Job Role: Technical Support Engineers

Qualification: Bachelor’s/ Master’s or Any Graduate degree

Batch: Any Batches

Experience: Fresher

Work Location: Chennai

Salary: INR 6.8 LPA (Expected)

Last Date: 3rd June, 2024

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Job Description for Zoho Recruitment:

• Answer customer queries about product features and capabilities through phone, e-mail & chat.
• Efficiently troubleshoot technical issues reported by customers and assist them with in-product
  and third party configurations.
• Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
  resolution.
• Work closely with the Engineering and Product Management teams to escalate critical issues and
  provide suggestions for product enhancement.
• Coordinate with various internal teams during an incident, communicate the status effectively till
  resolution.
• Consistently meet SLA and other key performance metrics.

Requirements:

• Excellent verbal and written English communication skills
• Attention to detail and a strong desire to learn
• Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
• Should be flexible with all modes of Support – Email, Live chat and Calls
• Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
• Basic knowledge of Networking and Active Directory.

How to Apply For Zoho Recruitment 2024?

All interested and eligible candidates can apply for Zoho Recruitment 2024 online by the following link as soon as possible.

Apply Link:  CLICK HERE