At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

Responsibilities:

All incoming remittances to be accurately processed within SLA

Reconcile remittance (payment) for Consumer, Corporate and BTA Cards.

Obtain posting instructions from program administrators and ADM (GCS) for unidentified payments.

Work on emails from internal and external customers, performing analysis and due diligence on payments received.

Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

Educating clients to address behavior related to remittance (payment).

Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction

Ensuring service level agreements are met for unidentified items and email enquiries.

 

Requirements:

High degree of American Express systems knowledge including, Globestar, GSP/WSP will be preferred.

Should have working knowledge on MS Office tools especially MS Excel

Candidate should have ability to work as part of a team ensuring personal and team goals are achieved

The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department.

Flexible and adaptable to ever changing environments, embracing change.

Strong Communication Skills – Varying Audiences.

Shift Timings: 24*7 from Monday to Saturday depending on markets serviced.

 Past Experience 0-3 yrs

Academic Background Graduate