Cognizant Off Campus Drive 2025: Hiring Trainee – Junior Data Analyst
Cognizant Off Campus Drive 2025: hiring for the role of Trainee – Junior Data Analyst. Candidates with Bachelor’s or Master’s degree to work at Kolkata location. The detailed eligibility and application process are given in below.
Cognizant Off Campus Drive 2025 Details:
Job Role: Trainee – Junior Data Analyst
Qualification: Bachelor’s or Master’s degree
Experience: Freshers
Batch: 2022/2023/2024/2025
Salary: ₹ 3 to 5 LPA
Job Location: KOLKATA
Last Date: ASAP
Want To Get Free IT/Software Job Alerts on Telegram !! Join from
Job Summary
We are seeking a dedicated Process Executive for our CDM/PV team with 0 to 3 years of experience. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Customer Management and Complaint Management within the Life Sciences sector. This hybrid role requires rotational shifts and offers an opportunity to contribute significantly to our customer service excellence.
Responsibilities
- Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
- Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
- Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Maintain detailed records of customer interactions and transactions ensuring data integrity.
- Provide regular reports and updates on customer service metrics to management.
- Assist in the development and implementation of customer service policies and procedures.
- Support the training and development of new team members in customer management and complaint handling.
- Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
- Ensure compliance with industry regulations and company policies in all customer interactions.
- Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
- Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.
Qualifications
- Possess strong technical skills in MS Excel including data analysis and reporting.
- Demonstrate expertise in Customer Management within the Life Sciences sector.
- Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
- Show excellent communication and interpersonal skills for handling customer interactions.
- Display attention to detail and accuracy in data management and record-keeping.
- Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
- Adapt to a hybrid work model and rotational shifts to meet business requirements.
- Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
- Ensure compliance with industry standards and company policies in all tasks.
- Participate in ongoing training and development to stay updated with industry trends and best practices.
- Utilize problem-solving skills to address customer issues and improve processes.
- Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
Certifications Required
Certification in MS Excel or Customer Service Management is preferred.
How to Apply For Cognizant Off Campus Drive 2025?
All interested and eligible candidates can apply for this drive in online by the following link.
Apply Link: CLICK HERE
How to apply?
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying, do let us know in the comment section.