About Acqueon :
Founded in 2019, Acqueon is the leading Conversational Engagement platform used by 200+ customer-obsessed companies to generate huge increases in revenue generation and customer service metrics by Sales, Service and Collections teams. Acqueon enables unparalleled contact center compliance, seamlessly integrates with every leading Contact Center, CRM & EHR solution, and is the only outbound campaign manager offering true omnichannel campaign orchestration, comprehensive compliance and real-time agent guidance, real-time agent coaching & automated real-time call-scoring (QM) on 100% of calls.
Manage & monitor SaaS infrastructure availability and performance 24x7x365
Ensure the highest uptime for customers in our SaaS environment
Monitor application health and report application errors, bugs & exceptions
Adhere to the incident escalation procedure based on the severity
Adapt to any new changes in the technology and infrastructure used within the organization.
Basic understanding and work experience with Amazon Web Services Cloud Services Platform. AWS Certification will be an added advantage
Good knowledge of Windows Server Administration and Troubleshooting
Good knowledge of Unix/Linux Server OS
Ability to effectively work individually or in a team environment
Ability to deal with and resolve complex situations in a professional manner
Ability to handle multiple tasks/projects simultaneously
Basic scripting knowledge on PowerShell, Regexp, vb scripting, Python…etc will be an added advantage
Willing to work in shifts.