Acqueon Recruitment 2023 |Trainee Engineer |Apply here!!

About Acqueon :

Founded in 2019, Acqueon is the leading Conversational Engagement platform used by 200+ customer-obsessed companies to generate huge increases in revenue generation and customer service metrics by Sales, Service and Collections teams. Acqueon enables unparalleled contact center compliance, seamlessly integrates with every leading Contact Center, CRM & EHR solution, and is the only outbound campaign manager offering true omnichannel campaign orchestration, comprehensive compliance and real-time agent guidance, real-time agent coaching & automated real-time call-scoring (QM) on 100% of calls.

Job Description

Manage & monitor SaaS infrastructure availability and performance 24x7x365

Ensure the highest uptime for customers in our SaaS environment

Monitor application health and report application errors, bugs & exceptions

Adhere to the incident escalation procedure based on the severity

Adapt to any new changes in the technology and infrastructure used within the organization.

Preferred skill:

Basic understanding and work experience with Amazon Web Services Cloud Services Platform. AWS Certification will be an added advantage

Good knowledge of Windows Server Administration and Troubleshooting

Good knowledge of Unix/Linux Server OS

Ability to effectively work individually or in a team environment

Ability to deal with and resolve complex situations in a professional manner

Ability to handle multiple tasks/projects simultaneously

Basic scripting knowledge on PowerShell, Regexp, vb scripting, Python…etc will be an added advantage

Willing to work in shifts.