Job Description
- Meets business metrics and goals, i.e., SLA, production, and quality targets
- Works with minimal direction
- Maintains records of day- to-day work by updating trackers or workflow tools as necessary
- Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
- Contributes to project improvement and operational excellence ideas, as applicable
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
- Troubleshooting issues related to process and conduct root cause analysis if required
- Familiarity with online retail (e-commerce)
- Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
- Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
Eligibility
- Graduate or equivalent Excellent English language proficiency: verbal, writing, reading and comprehension
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Candidates willing to work on Phone/chat & emails (concurrent blended profile)
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)
- Should have power back up in case of power shut down. up to the duration of his shift
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.