About Barclays :
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Job Description
Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy
Handle customer requests with the support of clearly defined scripts and processes.
Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules May have the authority to release and verify funds across a variety of systems used by the department.
Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary.
Eligibility Criteria:
Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher).
Relevant years of experience would be preferred.
Preferred skill:
Experience of working in a customer facing service environment Effective communication skills
Good typing skills (25-30 word per minute) Skills that will help you in the role:Achieving high standards and delivering results with accuracy and attention to detail
Flexibility in hours of work and ability to work in changing shifts patterns