About Barclays:
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Responsibility:
Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.Adhere to quality control discipline, procedures and checks at all times.Day to day query resolution, with upward escalation of more complex queries to the management team.Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.Thorough solution of queries & identify improvements to processes.Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.
Requirements:
Effective communication & Email writing skills, including questioning skills.Ability to work independently or as part of a team.Achieving high standards and delivering results with accuracy and attention to detail.MS Office Applications (preferably, Excel, word & PowerPoint)Ability to comprehend given set of instructions and apply the same for day to day transaction processing0-3 years of relevant experienceUnder-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)Flexibility in hours of work and ability to work changing shifts patternsExperience of working in BPO/KPOFamiliarity with procedures, policies, products and services of a financial organizationAbility to work within deadlines/customer demand