Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
Qualifications For This Jobs:-
Diploma, BCA, B Tech in CS, IT Or Related Branches and 2018 To 2022
Responsibilities For Candidates:-
We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT).
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 0.6 to 3 year of experience.
Preferred qualification is B Tech/BCA/Diploma in IT field.Must have a good understanding of handling Service desk issues.
Should possess excellent verbal & written communication, presentation skills, inter-personal skills.
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain.
Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls.
Handling Trouble Tickets in the form of Chat/Service Requests/Emails.
Working towards meeting the defined SLAs for all metrics. Maximize customer satisfaction through effective solutions delivery. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues