CGI is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.
Any UG/PG degree.
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
Willingness to work in a 24*7 environment on rotational shifts.
Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Customer Service & Support
Demonstrates analytical and problem-solving skills.
Good written and verbal communication skills; mastery in English and local language.