About CloudSEK:
CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
CloudSEK Recruitment Responsibilities:
- Be the first point of contact for all the clients operating for any and all matters specific to their accounts and product.
- Constantly assist customers through various modes of communication (email, phone, online presentations, screen-share) to troubleshoot their concerns related to the product.
- Document all issues identified and recommend solutions.
- Assume ownership of an issue raised, aim to get issues resolved effectively from the respective team.
- Track process compliance
- Keep up to date with the latest security and technology developments.
Preferred skill:
- Possess problem-solving capabilities and eagerness to learn new technologies/skills.
- Self-motivated and able to thrive in a start-up culture
- Knowledge of CRM software and MS Office is an added advantage
- Knowledge in Cyber Security Domain – good to have.