Cognizant Recruitment work from home technical writer | Apply Now

About Cognizant :

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital

Cognizant is hiring candidates for the post of Technical Writer

Job Responsibilities:

Respond to requests for technical assistance by following prescribed procedures.

Research reported incidents using available information sources and tools.

Diagnose, triage and resolve hardware, software, applications or basic network-related issues.

Log all contacts and document all the activities and results accurately and completely within the incident management tool.

Assign unresolved tickets to the appropriate support team.

Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

Identify and escalate tickets requiring urgent attention and action.

Stay current with system information, changes and updates.

Adhere to work schedules, attendance and leave policies.

Eligibility Criteria:

Any UG/PG degree.

Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.

Preferred skill:

MS Office

Adobe Acrobat

MS Office Skills

Payer Products