Job Description
Job Responsibilities
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by understanding the compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Perform semantic analysis of data which has no documentation or business rule
• Exceptional interpersonal, communication(verbal and written) skills to work co-operatively in a multicultural environment
• Strong analytical and cognitive ability along with presentation skills
• Need to document the business flow independently without changing the meaning or create ambiguity(For Ex: How is the ticket “status” managed?)
• Adhoc analysis of Remedy Force tickets (both performing upon request or recommending and performing)
• Should be in a strong position to perform reporting analysis.
• Understanding the requirement, do data analytics and story tell using dashboard
Background & Skills
0 to 5 years of experience with a strong educational background in the area of analytics and statistics
• Proficiency in is mandatory
o MS Excel
o MS PowerBI
o Data visualizations tools
• Data analytics through Python Frameworks
• Customer Service and customer success factor
• Working in an Agile way within multi-disciplinary data and analytics teams, co-ordinating resources from across the team and the business to achieve agreed project and scrum outcomes
• Delivering data and analytics expertise and solutions, which brings commercial and customer value to business challenges
The interested and eligible candidates apply on the following registration link