About Dell Technologies:
Dell Technologies, there are endless challenges and rewards. Opportunities across the globe. A team fueled by collaboration. A culture that fosters innovation and values a diverse and inclusive workplace. We’re made up of strong, smart people dedicated to doing their best work and driving success for our customers.
Solve complex problems for customers and be on top of challenging expectations
Partner closely with customers while communicating proactively regarding the overall process of queries
Drive operational excellence through quality closures and efficient management of issues
Communicate the end to end process of queries proactively
Use troubleshooting techniques and tools to identify technical defects/issues
Any Graduate from any stream.
Minimum of 1 year of relevant experience
Outstanding customer focus, phone etiquette and work ethic
Excellent communications skills with the ability to maintain composure under stress
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Team player and quick learner
Good Communication- Verbal and Non Verbal skills
Good Team Player