About eBay :

eBay Inc. is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became a notable success story of the dot-com bubble.

Job description

Handle day to day reactive issues with merchants via inbound and outbound phone and email

Work as per defined processes and SLA – outlook issue process

Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.

Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.

Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)

Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes

Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution

Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy

Share timely findings with the AM’s

Preferred skills:

Good communication and analytical skills.

Basic Scripting experience

Basic experience of working with relational databases