About Freshworks :
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment
Job Description
The customer support team takes care of technical account management for all our customers.
They help troubleshoot and resolve issues that customers might have and provide assistance as and when required.
Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
Preferred skill:
Clear, concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Ability to thrive in a fast-paced performance-driven environment.
Interest, curiosity and openness to learning new technologies.
Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
Prior internship experience in B2B or product companies in any of these domains is an added bonus.
No standing arrears