Gainsight Hiring Entry Level Graduates As IT Associate

Gainsight Recruitment 2023 : Gainsight Hiring Entry Level freshers as well 0-2 years experience Graduates As IT AssociateGainsight Hiring Entry Level Graduates As IT AssociateJob Title: Associate – Global IT Service Desk


Any Graduate (Engineering or IT graduate preferred)

Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support

Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux

ITIL certified preferred *Excellent computer/ internet navigation skills

Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).

Proficiency in verbal and written English/customer interaction.

Should be able to work and co-ordinate in a team.

Participate in a 24×5 local(India) and global IT operations model

Provide support over Channels like ITSM, email, Zoom AV and Slack

Monitor ITSM ticket queue

Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states

Track tickets to closure, ensuring they are properly tagged

You will be responsible for the initial setup of Macs and Windows for onboarding employees

Ensuring conference/meeting room AVs are tested, configured and ready to go.

Provide Service Desk support to end-users on pre-configured hardware and software

Provide hands-on hardware troubleshooting and support for end-user applications

Perform shift handover as per the defined procedure

The initial point of contact and coordination for all end-user incidents and service requests

End-to-end Incident and Service Request Management, escalation, resolution and closing process.

Updating, and creating new How-to, SOP and Technical SOP KB Articles

Participation in ad-hoc and recurring meetings

Ready to learn and adapt to new tools