Genpact Mega Virtual Drive – on 22nd Nov’24
Genpact Mega Virtual Drive hiring for Technical Support Role for Bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred) – 2020/ 2021/ 2022/ 2023/ 2024 batch graduates for Bangalore location. The detailed eligibility and application process are given below.
Genpact Mega Virtual Drive 2024 Details:
Job Role: Technical Support
Qualification: Bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
Experience: Fresher
Batch: 2020/2021/2022/2023/2024
Salary: 2.9 LPA (Estimated)
Location: Bangalore
Drive Date: 22nd Nov’24, 11:30 AM to 12.30 PM
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Mega Virtual Drive for Technical support roles_Bangalore location on 22nd November’24
Date: 22nd November 2024
Time: 11:30 AM – 12:30 PM
Zoom ID:
Work Location: Bangalore (Only work from office)
Shifts: Flexible with any shift
Responsibilities
- Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
- Technical support for Mobileye 8 Connect hardware.
- Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
- Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
- Follow-ups via Email and phone on cases.
- Knowledge base Article creation for handling queries.
- Identify and own Lean and Transformation projects.
Qualifications we seek in you
Minimum qualifications
- Should have a bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
- Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
- Ability to manage multiple priorities.
- Customer Experience & Process Improvement Capabilities.
How to Apply For Genpact Mega Virtual Drive 2024?
All interested and eligible candidates can apply for this drive in online by the following link.
For More Details: CLICK HERE
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How to apply?
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying, do let us know in the comment section.