Google has announced a job notification for the post of Process Executive. A student from various disciplines can apply for Google. Interested and eligible candidates can read more details below. (Infosys Hiring Off Campus)
Position responsibilities
Maintain a positive and professional attitude towards customers.
Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 95% of cases.
Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
Minimum qualifications
Bachelor’s degree from an accredited institution
Excellent verbal and written English language skills
Strong attention to detail and a proven ability to balance multiple priorities
0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Preferred qualifications
Ability to go beyond help center articles and understand the technical system to resolve customer queries
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Any qualification or experience in Digital marketing would be an added advantage