HPE is hiring for the position of Storage Support Engineer!

Responsibilities of the Candidate:

Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products and parts & options based on customer entitlement

Act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process

Participate in Knowledge creation and management activities

Assess and appreciate technical issues as well as customer’s business impact and communicate appropriately with the customer.

Deliver internal training and tech-share sessions as needed 


Excellent product knowledge and troubleshooting skills on 3PAR/Primera and/or EVA/MSA/NAS products

Product knowledge on HPE nearline/storeonce products will value add

Excellent knowledge of operating systems, virtualization, and networking

Good understanding and troubleshooting knowledge of Storage Area Networks

Excellent verbal and written communication skills

Experience in troubleshooting in a technical environment

Excellent analytical and problem-solving skills

Software and hardware knowledge of computing and storage

Able to lead resolution activities with escalated customers

Ability to mentor new agents and contribute to technical action plans

Apply here