About Hexaware Technologies:
Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and Consulting services and with a rapidly expanding international footprint. This superior performance is driven by a combination of superior strategy, best teams in the world and a culture that is passionate about innovation and automation. Hexaware Digital offerings have helped clients achieve operational excellence and customer delight. The company’s focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. The organization is now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.
Should have basic knowledge on ITIL process and international Client handling over the phone and email
Meet established service level metrics for call response, technical support, and customer service
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution
Follow and complete IT Service desk opening and closing checklists
Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, desktops.
B.Sc (CS/IT/Electronics) & BCA – 2023Batch60% or 6 CGPA and above throughout in 10th, 12th and Graduation
No Live backlogs at the time of registration
Excellent verbal and written communication in English is a must
Provide follow–up service to End–users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
Candidates should be open to working in a 24*7 shifts environment.Candidates having more than 1 year of education gap are not eligible for this drive.