HP Recruitment 2022| Technical Support | Apply Now!

About HP:

HP loves taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is hiring candidates for the post of Technical Support Representative Voice.

Job Responsibilities:

Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders

Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone

Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue

Must possess the zeal to demonstrate Customer First culture in every interaction

Eligibility Criteria:

Must be a Graduate from any stream.

Preferred skill:

Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

Must have good typing skills

High-level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders

Should have excellent Customer Relationship Management skills, Email/Chat etiquette, and goodtime management skills

Must be open to working in rotational shifts

Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage

Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)Basic computer hardware knowledge