About IBM :
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Job Responsibilities:
- Interrogate internal and external systems to gather information to validate Know Your Customer (KYC) details, ensuring customer records are accurately maintained and are up to date within defined SLAs.
- Prompt escalation of suspicious transactions/ profile.
- Balance different viewpoints and customer / client insight with policies to reach the right customer outcome that is within the best interest of the Bank to create customer advocacy.
- Exercise own judgement within the clearly defined parameters of the process to analyze factual customer information against a variety of sources.
- Document discrepancies, where appropriate, for further investigation and repair following defined processes.
- Work closely with the Team Leader and the wider Team to deliver exceptional performance.
- Work with and take on any feedback provided by the Quality team to ensure that all tasks completed are to a high standard.
Eligibility Criteria:
- Any Bachelor’s or Master’s Degree from any stream.
- Minimum 0-1 year of experience in Know your customer, Customer due diligence & Customer identification program (KYC/CDD/EDD/CIP)
Preferred skill:
- Working knowledge in US/UK regulatory policies
- Proven ability to deal with highly personal, confidential information.
- Experience in financial services transaction data analysis
- Excellent English writing, reading and speaking skill.
- Good analytical and problem-solving skills.
- Good written and verbal communication skills; mastery in English and local language.