Details
Adobe Inc. is hiring for the role of Information Systems Engineer!
Responsibilities of the Candidate:
- Work on automating AV equipment configuration and auditing workflows or any other opportunities that may arise
- Documentation
- Maintain system documentation and prepare periodical reports
- Technologies
- Cisco Call Manager, Unity Connections, CUPS platforms, UCCE, VoIP, Audio DSPs, Video Codecs, Control systems, BlueJeans, MS Teams
Requirements:
- Day-to-day support for MS Teams-related issues and other AV issues across the globe.
- Installation, configuration, and troubleshooting of conferencing and voice equipment, perform fault and problem management to ensure services are maintained.
- Hands-on experience in supporting, troubleshooting, and administering MS Teams, Cisco Call Manager, Unity Connections, CUPS platforms, and UCCE
- Good understanding of Signaling protocols like SIP, H.323, MGCP SCCP, and XMPP
- Good understanding of L2/L3/L4 networking protocols like (TCP/IP), TLS, RTP, SRTP, etc.
- Familiarity with Internet Telephony, T-1, E-1, SIP and POTS lines
- Automation skills like Robotic-Process-Automation (UIPath, etc.), Python coding, etc. will be a big plus
- Exposure to Video Codecs for Cisco/Polycom/Crestron/Logitech/Dolby, AV systems, or H.264/H.265 is a plus
- Exposure to Audio DSPs (Bi-Amp or Polycom Sound Structure) is a plus
- Must have strong communication skills and the ability to work individually within a team
- Must have a strong sense of humor