About InfosysInfosys Limited is an Indian multinational information technology (IT) company that provides business consulting, information technology, and outsourcing services. It is headquartered in Bangalore, India, and was founded in 1981 by Narayana Murthy and six other co-founders. Infosys is one of the largest IT companies in India and has a global presence with offices and delivery centres in various countries. Infosys offers a range of services to its clients, including software development, maintenance and support, system integration, IT consulting, and business process outsourcing. The company caters to clients in various industries such as financial services, manufacturing, healthcare, retail, telecommunications, and more. It has expertise in areas like cloud computing, big data analytics, artificial intelligence, machine learning, Internet of Things (IoT), and digital transformation.
Job Description
Outstanding communication abilities required to address and resolve client concerns through various channels such as phone calls, chats, and emails.
• Proficient in communication according to the CEFR scale, specifically at levels C1 and C2.
• Willingness to work in a 24/7 shift schedule, handling voice-based processes, with a rotational weekly day off, and in an office-based environment. The candidate should have completed the full course of double vaccination.
• Capable of analyzing problems and providing effective solutions to customers.
• Possesses problem-solving skills and the ability to think quickly, taking full ownership of customer issues and resolving them independently, thoroughly, and efficiently. Demonstrates a proactive approach and utmost respect for the customer’s time.
• Excellent time management skills, ensuring that all interactions with customers bring value to their experience.