Deloitte is hiring for the post of IT – Support Analyst!

Responsibilities of the Candidates:

  • Focus on delivering world-class customer service to every customer coming to the ITS Walk-up
  • Provides Hardware and Application Support
  • Asset management and tracking of hardware and software
  • Install and configure firm-standard images on laptops &
  • Interface with outside customers and vendors as required
  • Follow the direction of immediate supervisors or managers to implement new
  • Provide after-hours emergency support on a rotational basis as outlined per ITS service level
  • Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification 
  • Grows relationships with business users at all levels in the organization
  • Promotes ITS services, engages customers to understand business needs, and maintains ownership for problem resolution
  • Maintains other technology-related updates to enhance the customer
  • Adhering to existing processes
  • Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets
  • Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance
  • Performs password resets and workstation management in Active Directory
  • Supports and provides training for Audio/Video Conference equipment throughout the office
  • Daily check and event startup and support of Video Conference Systems (Television/Cable systems)
  • Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities 


  • B. Tech, BE & Engineering Graduate
  • ITIL – Certification
  • Microsoft MCITP – Certification
  • A / N+ Certification a plus
  • Industry certifications such as Dell or HP are a plus