About JIO:

Jio is not just a telecom network, it is an entire ecosystem that allows Indians to live the digital life to the fullest. This ecosystem consists of powerful broadband networks, useful applications, best-in-class services and smart devices distributed to every doorstep in India.

JIO Recruitment Responsibilities:

  • To ensure First level proactive and reactive maintenance.
  • Regularly prioritize faults to meet SLA.
  • To handle emergencies and if required coordinate with first level operations and investigate faults/cause related.
  • Dealing with complaints and escalations raised by end-customer Operations/CC center
  • To handle and analyze Trouble Tickets and recommend timely actions and solutions

Preferred skill:

  • Knowledge of Domain Mandatory
  • Ensure the usage of all processes and tools as per agreed SLA.
  • Knowledge of technical support activities.
  • To delegate/coordinate the tasks efficiently efficiently
  • Team player
  • Business acumen