About Lenovo:

At Lenovo, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services.

Lenovo is hiring candidates for the post of Quality Analyst.

Job Responsibilities:

Performs call monitoring according to monitoring formats & quality standards and provides trend data to management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Performs monitors of Inside Sales email responses.Participates in customer listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders and managers help them to sync better within the teamPrepares and analyses internal and external quality reports for management staff review.

Eligibility Criteria:

Any Graduate from any stream

Preferred skill:

Good communication Skills and Verbal Skills

Good teamwork

Problem solving

Initiative and enterprise

Planning and organizing

Self-managementQuick learning Skills