About Mphasis
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
Job Description:
Must possess the zeal to demonstrate Customer First culture in every interaction
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue. Qualifications
Minimum qualifications
Graduate in any stream.
Preferred qualifications
Active demonstration of Self-Time and Task Management.High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Mphasis Off Campus Drive 2022 :-
Mphasis Hiring freshers for Technical Support Associate. Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.