PhonePe Off Campus Opportunity| Customer Advisor |Apply here!

PhonePe Off Campus has announced a job notification for the post of Customer Advisor. A student from various disciplines can apply for the PhonePe Recruitment drive 2023. Interested and eligible candidates can read more details below

About PhonePe:

PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.

PhonePe Off Campus 2023 is hiring candidates for the post of Customer Advisor.

Job Responsibilities:

Act with integrity & think customer-first in every interaction

Handle basic PhonePe account and transaction related queries

Ability to flex between phone & data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Eligibility Criteria:

Graduation (10+2+3) is Mandatory 0 – 2 years of work experience in a customer-facing role

Multilingual skills (spoken + written) in South Indian languages are preferred

Preferred skill:

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/respond to different scenarios

Be a team player, flexible and open to feedback

Ability to multitask, prioritise, and manage time effectively

Should be able to speak in English and Hindi

APPLY HERE