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About PhysicsWallah:

Physics Wallah Private Limited is an Indian educational technology company headquartered in Noida, Uttar Pradesh. It was founded by Alakh Pandey and Prateek Maheshwari in 2020.

Job Description

Initiate phone calls to students of the designated category to gather feedback on their experiences.

Create a comfortable and open environment to encourage students to share their opinions, suggestions, and concerns.

Record feedback accurately and ensure that all relevant information is captured during the conversation.

Calculate Net Promoter Score using the feedback received, identifying promoters, passives, and detractors.

Compile feedback data and generate comprehensive reports on a regular basis.

Conduct thorough competitor analysis to understand industry trends, best practices, and potential areas of differentiation.

Compare our institution’s performance with that of competitors in terms of student satisfaction and feedback.

Preferred skill:

Good communication skills

Basic knowledge of excel and docs

Basic knowledge of business fundamentals

Strong knowledge in the edtech field

Strong interpersonal and communication skills, with the ability to engage effectively with students and colleagues.

Prior experience in feedback collection, NPS calculation, and competitor analysis is a plus.