About Redhat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future
Job Description:
Redhat is hiring candidates for the post of Trainee – Associate Technical support Engineer.
Job Responsibilities:
Provide technical support to Red Hat enterprise customers
Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
Collaborate with engineering, product management, and support management teams to prioritize customer requests
Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
Eligibility Criteria:
Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
Preferred skill:
Red Hat Certified Engineer (RHCE) certification
Basic understanding of Linux, Containers, Kubernetes and open source
Basic knowledge of TCP/IP networking and UNIX services and concepts
Excellent verbal and written communication skills
Good analytical and problem solving skills
Open source community contribution through projects is a plus
Red Hat Certified Specialist in OpenShift Administration is a plus