About Reliance Jio :

Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles

Job Responsibilities:

 Manage all customer interactions as rostered within parameters

Demonstrate ownership on calls when contacted by customer

 Respond to all customers in appropriate tone and language

Offer a solution-based approach for all customer interactions

 Educate the customer at every given possible opportunity

Ensure updating of product, system, process and policy knowledge

Adhere to rostered timing, scheduled shifts and activities

 Capture customer details and data relevant to the call or service

 Resolve customer queries within agreed timelines

Eligibility Criteria:

12th pass and above from any stream

Preferred skill:

Committed to quality, including security and performance

Strong interpersonal, communication, and presentation skills