Salesforce has announced a job notification for the post of Techforce Analyst Intern. A student from various disciplines can apply for Salesforce Recruitment 2023. Interested and eligible candidates can read more details below
Salesforce is hiring candidates for the post of Techforce Analyst Intern.
Job Responsibilities:
Respond promptly to escalations for technical support.Provide technical support through Phone, chat and other available channels.Installs, configures and troubleshoots hardware including: laptops, workstations,printers, phones, video conference units and mobile devices.WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
technologies (LAN/ Broadband/Wireless)Support Security Standards (anti-virus/anti-spam/firewall/patching)Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, ITNOC, Security and other teams to identify and resolve escalations and outages
Create and maintain user accounts, passwords, data integrity, system access &security
Document case status and provides updates to management and end-users
Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
Own IT projects and drive project deliverables for the team
Handling of Assets including desktop movements/deployments
Participate in interviewing, training and mentoring junior team members
Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk
Eligibility Criteria:
BCA/ BSC Degree from any stream
Excellent verbal and written technical documentation skill
Preferred skill:
Excellent verbal written communication skills
Good communication and co-ordination skills
Strong team player with service-oriented attitude and customer focus
Strong research and problem solving abilities are required
Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),hardware/software and general technology trends
Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment
About Salesforce:
salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.