Using our case-management solution assist employees in a timely manner regarding HR queries and issues
Audit benefit claims submitted by employees
Assist with employee benefits queries tasks
Provide superior customer service to employees via our customer portal, and other social channels
Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
Ensure the accuracy of the internal Shared Services Community process documentation
Ensure compliance with audit requirements by completing work correctly and timely
Ability to maintain confidentiality in all aspects of job responsibilities
Other duties and project work as required
Eligibility
0-1 year’s work experience
Proven problem-solving skills with a passion for technology and continuous learning
Excellent verbal and written communication skills
Exceptional customer service orientation
Comfortable with a high-paced environment with competing priorities
Exceptional time management, organizational, prioritization and follow-up skills
