Salesforce Recruitment Hiring Graduates Freshers for Technical Support Engineer

Salesforce Recruitment Hiring Graduates

Job Description

  • Using our case-management solution assist employees in a timely manner regarding HR queries and issues
  • Audit benefit claims submitted by employees
  • Assist with employee benefits queries tasks
  • Provide superior customer service to employees via our customer portal, and other social channels
  • Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
  • Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
  • Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
  • Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
  • Ensure the accuracy of the internal Shared Services Community process documentation
  • Ensure compliance with audit requirements by completing work correctly and timely
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Other duties and project work as required

Eligibility

  • 0-1 year’s work experience
  • Proven problem-solving skills with a passion for technology and continuous learning
  • Excellent verbal and written communication skills
  • Exceptional customer service orientation
  • Comfortable with a high-paced environment with competing priorities
  • Exceptional time management, organizational, prioritization and follow-up skills
  • Work effectively in a team environment
  • Knowledge of Excel, PowerPoint.

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