About Sutherland :At Sutherland, you will work with great people on interesting projects with some of the world’s biggest brands. Here, you’ll develop new skills and experiences while tackling challenges in a supportive environment. Here, you’ll keep your passions and interests alive because we believe your unique perspective adds value to your work.
Review open accounts from the daily Ageing report
Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
Handle payments and queries and timely follow-up on payment arrangements
Monitor customer payments activity to ensure receivables are collected in a timely manner
Ensure timely escalation in case of no response.
Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
Identify issues attributing to account delinquency and discuss them with customers and escalate with client
Assists with the cleanup of UC’s (unapplied credits), short paid invoices
Send Dunning letter to customers to make the payment of delinquent accounts
Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
Update Daily/Weekly trackers and perform self-quality check
Adherence to Control and Compliance
Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
Follow and update the Standard Operating Procedure (SOP)
Active participation in Learning & Development.
Good communication and analytical skills.
Basic Scripting experience
Basic experience of working with relational databases
Basic knowledge of DevOps and understanding of various stages of Agile Change life cycle.
Basic ITIL knowledge
Strong Communication Skills