About Sutherland :
At Sutherland, you will work with great people on interesting projects with some of the world’s biggest brands. Here, you’ll develop new skills and experiences while tackling challenges in a supportive environment. Here, you’ll keep your passions and interests alive because we believe your unique perspective adds value to your work.
Sutherland Off Campus 2023 is hiring candidates for the post of Associate.
Consultants in this role get to:
Support for general billing inquiries.
Access customer records and verify customer account information.
Identify potential customer needs and recommend solutions.
Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities:
Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
High School diploma / any graduate or equivalent
Have excellent written and verbal communications
Direct client contacts technical support experience
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, showcased using several applications
Experience working with CRM applications (preferred)Ability to be goals oriented
Strong communication skills and ability to express ideas clearly
Sutherland Off Campus has announced a job notification for the post of Associate. A student from various disciplines can apply for the Sutherland Recruitment drive 2023. Interested and eligible candidates can read more details below