Sutherland Work At Home off-campus drive | Full Time | Apply here

About Sutherland :

At Sutherland, you will work with great people on interesting projects with some of the world’s biggest brands. Here, you’ll develop new skills and experiences while tackling challenges in a supportive environment. Here, you’ll keep your passions and interests alive because we believe your unique perspective adds value to your work.

Job Description:

Sutherland Off Campus 2023 is hiring candidates for the post of Associate – Customer Service.

Job Responsibilities:

Consultants in this role get to:

Strengthen relationships:

Support for general billing inquiries.

Access customer records and verify customer account information.Identify potential customer needs and recommend solutions.Place follow-up calls to customers to ensure their needs are met in an efficient manner.

Develop problem solving abilities:

Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.


Interact with client departments (test desk, field service, dispatch) regarding escalations.

Schedule a technician visit when needed.Improve technical skills:

Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility Criteria:

High School diploma or equivalent –Basic PC keyboarding skills;

Microsoft Office experience (Outlook, Word, Excel) –

Preferred skill:

Have excellent written and verbal communications

Direct client contacts technical support experience

Excellent verbal and written communication skills

Strong problem-diagnosis and problem-solving skills

Multi-tasking skills, showcased using several applications

Experience working with CRM applications (preferred)Ability to be goals oriented

Strong communication skills and ability to express ideas clearly