Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

 

Job Description:

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

 

Requirements:

Experience fresher to 6 months

Excellent written and verbal communication skills

Good Problem solving, Logical & analytical skills

MBA HR or any HR domain education is good to have

Trainings on any ERP is good to have

Work on resolving Workday functional / SNOW issues efficiently and optimally.

Managing support tickets and proactively reducing recurring issues.

Extensively research on required information necessary to best handle technical inquiries

Document customer technical issues and maintain repository.

Meet SLAs like response and resolution times by provide quick response.

Resolving the issues through Service Now tool and email communication channels.

Collaborate with development team members and call out when appropriate.

Own customer issues from initial report to resolution, presenting with customers regularly

Run monitoring reports for usage, performance, and/or availability.

Primarily supporting support tickets and working with the dedicated Workday Leads