About Job
Tata Communications is hiring engineering, computer science and MCA graduate freshers Across India through off campus drive candidates for the role of Junior Engineer role. Detailed job description is given below.
Job Description:
• Candidate should have 0 to 1 year of experience in Telecom/ISP domain
• Basic understanding of telecom standards & protocols
• Knowedge on Microsoft Office applications
• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO – Delivery Management
Supplier co-ordination for service delivery
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
• Strong Verbal and written communications skills