About Unisys:
Unisys, often shortened to Lenovo, is a Chinese multinational technology company specializing in designing, manufacturing, and marketing consumer electronics, personal computers, software, business solutions, and related services.
Unisys Recruitment Job Responsibilities:
- Works under general supervision performing Tier 1 specific tasks. Functions as a Tier 1 escalation point for well defined incidents and basic problems.
- Supports and maintains servers, networks, messaging, mainframes, database environments and/or host infrastructures.
- May support customer proprietary, COTS, or Unisys applications. Responds to service outages and other problems/issues.
- Provides support for simple troubleshooting requirements.
- Perform incident restoration and implements standard changes.
- Coordinate with vendors using SOPs.
- Expected to escalate to Resolver Groups as per defined escalation procedures.
- May be required to work in rotational shifts (24×7 shifts applicable) and provide on call support if required.
Unisys Recruitment Eligibility Criteria:
- University degree or equivalent education and experience.
- Must have both verbal and written communication, logical and analytical skills.
- Ability to support multiple clients/ technologies as part of shared support delivery.
Unisys Recruitment Preferred skill:
- Basic reception skills including call reception, message taking, delivery acceptance, and visitor greeting.
- Outgoing personality with a professional appearance and demeanor.
- Ability to communicate technical information and ideas for others to understand.
- Capacity to work successfully in small groups while promoting inclusiveness. Ability to stay organized.