About Virtusa
Virtusa Corporation is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries. Using a combination of digital strategy, digital engineering, business implementation, and IT platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives.
Responsibilities
Provide excellent customer service and delight customers by exceeding their expectations.Ensure logical and meaningful extraction of contentEnsure 100 SLA adherence and process compliance.Develop domain expertise and think like an SME.
Challenge what seems not rightRequirements
Customer support or technical support experience in online industry (1 to 2 years) preferably in email support or content/creative writing.[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information.[IMPORTANT] Excellent Communication Skills (both written oral)Language Standard: Versant Level 3 Communication Test Score 70 for Reading Writing.Should be able to write a grammatically correct essay of 150 200 words in 20 mins or less.Candidate should be proactive and an organized team player.Knowledge of Search Engine Marketing (SEM) platforms such as Google Ads (AdWords) and Bing Ads will be an added advantage.Engineering candidates (any stream) will not be considered for this role. Associate