Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents.Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies €˜Centers of Excellence€™ enable us to harness the latest technology for delivering business capability to our clients.Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions.In today€™s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
Roles and Responsibilities
Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat .
Acts as single point of contact for all IT related issues.Provides status and updates on tickets to authorized users
Adherence to policies and procedures, closure of open calls after resolution.Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Identifying the issue and categorizing / prioritize the incident
Desired Candidate Profile
Candidate who has completed B.Tech, BCA, BSc(Computer Science), M.Tech, MCA, MSc(Computer Science)