About Zoho:
Zoho Corporation is an Indian multinational technology company that makes web-based business tools. It is best known for an online office suite named Zoho
Job Responsibilities:
Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
Should be able to build a rapport with the customer, with clear and confident communication.
Focus to be on customer satisfaction and first-time resolution.
Engaging with the technical team for providing faster resolutions to technical issues.
Working closely with the technical content team to identify gaps in the help module.
Willingness to work night shifts.
Eligibility Criteria:
Any Graduate in any field
Preferred skill:
Should have excellent verbal and written communication skills.
ready to work for 24*7 shifts with outstanding customer handling skills.
good understanding of modern IT management,
ITSM concepts, exposure in Microsoft OSs
basic networking concepts, knowledge in Windows OS/applications