
Zones Hiring For L1 Service Desk- Fresher | BTech / BE, BCA, MTech, MCA, Bsc / Msc
Zones hiring L1 Service Desk – Fresher of Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer) – 2021/2022/2023/2024 graduates at Bangalore location. The detailed eligibility and application process are given below.
Zones Off Campus Drive 2025 Details:
Job Role: L1 Service Desk- Fresher
Qualification: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Experience: Fresher (0- 0.6 months)
Batch: 2021/ 2022/ 2023/ 2024
Salary: ₹3 to 3.6 LPA (Expected)
Job Location: Bengaluru
Last Date: ASAP
Position Overview:
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
What you will bring to the team:
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Computer)
- Reporting – Team Lead
How to Apply For Zones Recruitment 2025?
All interested and eligible candidates can apply for this drive in online by the following link.
Apply Link:
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How to apply?
- Click on the “Apply here” button provided above. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying, do let us know in the comment section.