ZS Associates is hiring for the role of Technical Support Associate!
Responsibilities of the Candidate:
Configure computer hardware and software, as well as troubleshoot related problems.
Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
IT team projects as assigned.
Knowledge and experience with PC desktop support functions relative to laptop and desktop computers.
Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.).
Technical Support tools:
Norton Ghost, VNC. Proficiency in PC hardware configuration, troubleshooting and maintenance. Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams.
Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. Experience in troubleshooting various forms of software problems (e.g., operating system and application programs).
Requirements:
BS/BE with record of high academic achievement A+ certification or Microsoft Certified Systems Administrator.
Eagerness to contribute in a team-oriented environment.
Ability to work methodically and analytically in a quantitative problem-solving environment.
Excellent leadership, communication and organizational skills
Strong customer service skills.