About Sutherland :
At Sutherland, you will work with great people on interesting projects with some of the world’s biggest brands. Here, you’ll develop new skills and experiences while tackling challenges in a supportive environment. Here, you’ll keep your passions and interests alive because we believe your unique perspective adds value to your work.
Job Description:
Sutherland Off Campus 2023 is hiring candidates for the post of Associate – Customer Service.
Job Responsibilities:
Consultants in this role get to:
Strengthen relationships:
Support for general billing inquiries.
Access customer records and verify customer account information.Identify potential customer needs and recommend solutions.Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities:
Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
Teamwork:
Interact with client departments (test desk, field service, dispatch) regarding escalations.
Schedule a technician visit when needed.Improve technical skills:
Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Eligibility Criteria:
High School diploma or equivalent –Basic PC keyboarding skills;
Microsoft Office experience (Outlook, Word, Excel) –
Preferred skill:
Have excellent written and verbal communications
Direct client contacts technical support experience
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, showcased using several applications
Experience working with CRM applications (preferred)Ability to be goals oriented
Strong communication skills and ability to express ideas clearly