About Wipro:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.
Job Responsibilities:
Review performance dashboard and the scores for the team
Support the team in improving performance parameters byproviding technical support and process guidance
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolveall client queries
Resolve client queries as per the SLA’s defined in thecontract
Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends toprevent future problems
Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
Ensure all product information and disclosures are given toclients before and after the call/email requests
Avoids legal challenges by monitoring compliance with serviceagreements
Eligibility Criteria:
Any Graduate from any stream
Preferred skill:
Excellent verbal written communication skills
Good communication and co-ordination skills
Strong problem-solving skills with great attention to detail and critical thinking
Quality oriented highly committed
Positive attitude with willingness to learn
Great team player
Ability to lead and work independently with full ownership